1 About Us

iWorkAlone is a lone worker safety application ("the App") provided by SafePoint Technologies Limited, a company registered in England and Wales ("we", "us", "our", "SafePoint Technologies").

Registered office:
Office 29, Eventus, Sunderland Road, Market Deeping, Peterborough, PE6 8FD, United Kingdom.

To contact us, please use the contact details on our website at iworkalone.co.uk.

2 Definitions

3 The Service

The iWorkAlone App is a BS 8484-compliant lone worker safety platform providing, depending on the plan purchased:

• A mobile application for lone workers to monitor their own wellbeing and raise alerts;
• Real-time location sharing with emergency contacts via SMS and email on alert activation;
• Audio and video capture sent securely to a 24/7 NSI Gold ARC monitoring centre;
• A manager dashboard for commercial customers to track and manage multiple users;
• Incident reporting and compliance documentation.

The App is made available to you under licence. We do not transfer any ownership of the App or its underlying technology to you.

3.1 Third-Party Technology Dependency

3.2 Network and Connectivity Dependency

The Customer acknowledges that the App relies upon mobile networks, GPS services, internet connectivity, device operating systems, push notification services, SMS delivery, email delivery, and other third-party infrastructure outside SafePoint's control. We cannot guarantee that alerts, notifications, or data transmissions will be delivered in all circumstances. The Customer is responsible for ensuring Users have compatible devices and adequate connectivity to operate the App.

3.3 ARC Performance

SafePoint Technologies is not responsible for delays, failures, or errors caused by the ARC provider or any other third-party monitoring service integrated with the App.

3.4 Emergency Services — No Guarantee of Response

4 Purchasing a Subscription

4.1 How to Purchase

You may purchase a Subscription in one of two ways:

• Online: directly via our website at iworkalone.co.uk/pricing, selecting your plan and completing payment; or
• Commercial agreement: by speaking with our team to negotiate terms, following which you will be issued a secure payment link to complete the transaction by card.

A Subscription is not confirmed until payment has been successfully authorised and you have received an Order Confirmation from us.

4.2 Right to Refuse

We reserve the right to refuse any application for a Subscription at our discretion and without obligation to provide reasons.

4.3 Eligibility

By purchasing a Subscription, you confirm that:

• If you are an individual consumer, you are at least 18 years of age;
• If purchasing on behalf of a business, you have authority to bind that business to this Agreement;
• All information you provide during purchase is accurate and complete.

5 Free Trial

6 Billing and Payment

6.1 Billing Cycles

Subscriptions are billed on a recurring basis. You may select one of the following billing cycles at the time of purchase:

6.2 Automatic Payment

By purchasing a Subscription, you authorise SafePoint Technologies to collect recurring payments from your chosen payment method on each Billing Date for the duration of your Subscription. Payments are processed securely via Stripe. We do not store your full card details on our systems.

6.3 Price Changes

We reserve the right to change Subscription prices. Where we do so, we will provide you with at least 30 days' advance notice by email before any price change takes effect. For customers on an annual Subscription, the price agreed at the time of purchase or most recent renewal will remain in effect until the end of that annual term; any price change will apply from the next renewal date only. Your continued use of the service after the new price takes effect constitutes acceptance of the revised price.

6.4 Failed Payments

If a payment fails on your Billing Date, the following process will apply:

1. Reminder 1: We will notify you by email that payment has failed and request that you update your payment details or resolve the issue.
2. Reminder 2: If payment remains outstanding, a second reminder will be sent within a reasonable period.
3. Reminder 3: A final reminder will be sent advising that your account is at risk of suspension.
4. Account suspension: If payment is still not received following three reminders, your account will be immediately suspended and access to the App will be locked.

6.5 Late Payment Interest (Business Customers)

For business customers, we reserve the right to charge interest on overdue amounts at a rate of 4% per annum above the Bank of England base rate, accruing daily from the date payment was due until the date of payment in full.

6.6 Debt Recovery Costs

We reserve the right to recover from you any reasonable debt collection costs, legal costs, and administrative charges incurred in pursuing unpaid fees.

7 Customer Health and Safety Responsibilities

iWorkAlone is a lone worker safety support tool. It does not replace the Customer's own health and safety obligations. The Customer remains solely responsible for:

• Conducting and maintaining appropriate risk assessments for lone workers;
• Establishing and maintaining a lone worker policy;
• Providing adequate training to all Users on the use of the App and on lone worker safety procedures;
• Carrying out welfare checks and managing the safety of their workforce;
• Compliance with all applicable health and safety legislation, including but not limited to the Health and Safety at Work etc. Act 1974 and associated regulations.

Purchase and use of iWorkAlone does not discharge the Customer's legal or regulatory duties as an employer or person responsible for lone workers.

8 Use of the Service

8.1 Permitted Use

You may use the App solely for its intended purpose of lone worker safety monitoring and in accordance with this Agreement. You must not use the App in any manner that is unlawful, fraudulent, or harmful.

8.2 Your Responsibilities

You are responsible for:

• Ensuring all Users set up under your account are made aware of, and comply with, this Agreement and any applicable usage policies;
• Maintaining the security and confidentiality of login credentials;
• Keeping your contact and billing information up to date.

8.3 Limitations

You must not:

• Resell, sublicence, or otherwise transfer your Subscription to any third party without our prior written consent;
• Attempt to reverse-engineer, copy, modify, or interfere with the App or its underlying systems;
• Use the App in a way that places excessive or unreasonable demand on our infrastructure;
• Use the App for any purpose other than legitimate lone worker safety monitoring.

9 Data Protection and Privacy

We process personal data in connection with the provision of the service. Our Privacy Policy, available at iworkalone.co.uk/privacy, explains how we collect, use, store, and protect personal data and sets out your rights under UK data protection law, including the UK GDPR.

Where you are a business customer, you acknowledge that you act as a data controller in respect of your Users' personal data, and SafePoint Technologies acts as a data processor on your behalf. You must ensure you have a lawful basis for monitoring your Users through the App. A separate Data Processing Agreement ("DPA") is available upon request and governs the processing of personal data by SafePoint Technologies on your behalf. Where a DPA has been agreed, its terms shall apply in addition to and, in the event of conflict, take precedence over this Agreement in respect of data processing matters.

10 Cancellation by You

10.1 During a Free Trial

You may cancel at any time during the Trial Period with no charge by contacting us via the website. Cancellation during the Trial Period means no payment will ever be taken.

10.2 Individual Consumers – Statutory Cancellation Rights

If you are an individual consumer (not purchasing on behalf of a business), you have the right to cancel this Agreement within 14 days of the date your Subscription begins ("the Cooling-Off Period") under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. To exercise this right, you must notify us clearly within 14 days. Where you have requested that the service begin immediately and it has been used during the Cooling-Off Period, we may charge a reasonable proportion of the Subscription price for the service delivered before cancellation.

10.3 Cancellation After the Cooling-Off Period

After the Cooling-Off Period (or if you are a business customer), you may cancel your Subscription at any time by contacting us. Cancellation will take effect at the end of your current billing period. No refund will be issued for the current billing period already paid, except as provided under Section 12 (Refunds).

11 Suspension and Termination by Us

We reserve the right to suspend or terminate the service immediately where we reasonably consider it necessary for operational, technical, security, legal, regulatory, or commercial reasons. This includes but is not limited to:

• Breach of any term of this Agreement;
• Non-payment following the process set out in Section 6.4;
• Conduct we consider harmful, abusive, fraudulent, or unlawful;
• Failure, withdrawal, or unavailability of services provided by our Third-Party Provider, Scutum;
• The need to investigate or respond to a cybersecurity incident, data breach, system vulnerability, or suspected misuse of the service;
• Cessation or wind-down of the iWorkAlone service.

We are not required to provide reasons for suspension or termination in every circumstance. Where termination is initiated by us for reasons other than your breach or non-payment, the refund provisions in Section 12 will apply.

12 Refunds

Subject to your statutory rights as a consumer (where applicable), our refund policy is as follows:

• Termination by us (no fault of yours): If we terminate your Subscription for reasons that are not attributable to your breach, non-payment, or misuse — including where we are unable to provide the service due to Scutum's failure or withdrawal — we will issue a pro-rata refund of any Subscription fees already paid that relate to the unused portion of your current billing period.
• Termination by us due to your breach or non-payment: No refund will be issued.
• Cancellation by you after the Cooling-Off Period: No refund will be issued for the current billing period.
• Free Trial: No charges are taken during the Trial Period, so no refund applies.

Refunds, where applicable, will be processed to the original payment method within 14 days.

13 Changes to These Terms

We reserve the right to update, amend, or replace these Terms of Service at any time and at our sole discretion. Changes take effect immediately upon publication on our website at iworkalone.co.uk. Your continued use of the App or Subscription following any change constitutes your acceptance of the revised Terms. We recommend you review these Terms periodically.

If you are an individual consumer and we make a material change to these Terms that is to your detriment, you may cancel your Subscription within 30 days of the change without penalty and receive a pro-rata refund for any unused portion of your current billing period.

14 Availability and Service Levels

We aim to make the iWorkAlone App available 24 hours a day, 7 days a week. However, we do not guarantee uninterrupted availability. The service may be unavailable due to:

• Scheduled or emergency maintenance;
• Technical failures within our systems or those of our Third-Party Provider, Scutum;
• Network, internet, or device issues outside our control;
• Cybersecurity incidents or system vulnerabilities requiring immediate remediation;
• Events of force majeure (see Section 17).

We will make reasonable efforts to restore service as quickly as possible in the event of outage. We are not liable for any loss arising from unavailability of the service except as expressly set out in these Terms.

15 Limitation of Liability

To the fullest extent permitted by applicable law:

• We exclude all liability for indirect, consequential, special, or incidental loss or damage arising from your use of, or inability to use, the App;
• We are not liable for any failure of the service caused by the acts, omissions, or failures of Scutum, the ARC provider, or any other third party. SafePoint Technologies shall have no liability for any consequential losses arising from the suspension, withdrawal, or failure of services provided by Scutum;
• We are not liable for any failure of mobile networks, GPS, internet connectivity, push notifications, SMS, email delivery, or any other third-party infrastructure upon which the App relies;
• We do not accept liability for any personal injury, death, or loss arising from reliance on the App as a sole means of safety protection, failure of emergency services to respond to an alert, or the Customer's failure to maintain adequate health and safety arrangements independent of the App;
• Our total aggregate liability to you under or in connection with this Agreement shall not exceed the total Subscription fees paid by you in the 12 months immediately preceding the event giving rise to the claim.

Nothing in these Terms excludes or limits our liability for death or personal injury caused by our negligence, fraud or fraudulent misrepresentation, or any other liability that cannot be excluded or limited by law.

If you are an individual consumer, the above limitations apply only to the extent permitted by the Consumer Rights Act 2015 and other applicable consumer protection legislation. Your statutory rights are not affected.

16 Intellectual Property

All intellectual property rights in the iWorkAlone App, its design, content, branding, and underlying technology are owned by SafePoint Technologies Limited or its licensors (including Scutum). Nothing in this Agreement grants you any right, title, or interest in or to those intellectual property rights other than a limited licence to use the App for the purpose of your Subscription.

17 Force Majeure

We will not be in breach of this Agreement, nor liable for any delay or failure in performance, where such delay or failure results from events, circumstances, or causes beyond our reasonable control, including but not limited to acts of God, flood, fire, pandemic, governmental action, failure of third-party suppliers (including Scutum), internet or network outages, or other circumstances outside our control. In such cases, we will take all reasonable steps to resume performance as soon as possible.

18 Governing Law and Disputes

This Agreement and any dispute or claim arising out of or in connection with it (including non-contractual disputes) shall be governed by and construed in accordance with the laws of England and Wales.

You and we agree to attempt to resolve any dispute informally in the first instance by contacting us. If we are unable to resolve a dispute informally:

• Business customers: disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.
• Individual consumers: you may also refer disputes to alternative dispute resolution (ADR) or seek assistance from relevant consumer bodies. You retain the right to bring proceedings in the courts of England and Wales, or in the jurisdiction in which you reside.

19 General

• Entire agreement: These Terms, together with any Order Confirmation, commercial agreement, or Data Processing Agreement, constitute the entire agreement between us in relation to the Subscription.
• Severability: If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will continue in full force and effect.
• Waiver: Failure by us to enforce any provision of these Terms on any occasion does not constitute a waiver of our right to enforce that provision in the future.
• Assignment: We may assign or transfer our rights and obligations under this Agreement at any time. You may not assign your rights without our prior written consent.
• Third party rights: This Agreement does not confer any rights on any third party under the Contracts (Rights of Third Parties) Act 1999.

20 Contact Us

If you have any questions about these Terms of Service, wish to cancel your Subscription, request a Data Processing Agreement, or wish to raise a complaint, please contact us via our website:

SafePoint Technologies Limited
Office 29, Eventus, Sunderland Road, Market Deeping, Peterborough, PE6 8FD
Web: iworkalone.co.uk/talk

© SafePoint Technologies Limited. iWorkAlone is a trading name of SafePoint Technologies Limited, registered in England and Wales. These Terms of Service were last updated in June 2025. The current version of these Terms always supersedes any previous version.